Frequently Asked Questions
Which iPads work with your case?
Our StacheBook™ is designed to work with both the new iPad with retina display (3rd and 4th generation) as well as the iPad 2, and iPad mini.
Does it fold into a stand for viewing mode like the Apple Smart Cover?
No. We are actually developing a complimentary piece that will allow you to prop your iPad up in a viewing and typing mode while in your StacheBook™. Please sign up for our newsletter to be the first to know when this piece is available for purchase.
What is your warranty? Return policy?
All Stache & Hyde products are made to order after we receive your transaction through our online store. For this reason, all sales are only exchangeable.
We warranty the workmanship of each StacheBook™ for 45 days from the date of purchase. If any issue with workmanship arises during this time period, please send an email to email@example.com to initiate an exchange. It is important to understand that you are purchasing a handcrafted product constructed using natural materials. These materials will wear and show signs of usage over time (think well-worn leather books). Proper care is necessary to ensure your StacheBook™ remains in good shape over time. We do not warranty the protection of your tablet device, although we believe you will be pleased with the sturdiness of your case.
In the case that a product arrives damaged or defective, please contact us at firstname.lastname@example.org within 48 hours of receipt, and we will arrange for return shipping and repair of the item without a fee. Please do not return your item until you receive prior confirmation from us.
Will you make a StacheBook™ for the iPad Air?
StacheBook™ for the iPad Air are currently in development. Please sign up for our newsletter to be the first to know when it releases.
What are the dimensions and weight of the StacheBook™ for iPad and iPad mini?
Approximately 11"H x 9"W x 3/4"D thick with a weight around 8oz for the StacheBook™ for iPad, and approximately 9-3/4"H x 7-1/4"W x 1"D thick with a weight around 10 oz for the StacheBook™ for iPad mini.
Is the StacheBook™ compatible with the Apple Smart Cover?
No it is not. Sorry!
Do you send out products for review?
Depends on the situation. Please send an email to email@example.com with your request and our media team will get in touch with you. Thank you for your interest!
What is your shipping policy?
Since all products are made to order, production time will be approximately 2-3 weeks from the time you place your order. You will receive confirmation that your order has been received as well as tracking number once it has shipped. Tracking numbers will not be valid until 6pm EST on the day you receive a shipping notification and all packages require a signature confirmation. Someone must be present to sign for your package.
Should you or a designated person not be available to sign for your package upon delivery, please contact firstname.lastname@example.org as soon as possible.
For orders placed within the United States, standard shipping will be via USPS Priority Mail service with signature confirmation (transit time 2-5 business days), and costs $10 and up depending on weight. For international orders, standard shipping will be via USPS First-Class International (transit time varies according to destination). international shipping costs $25 and up depending on weight.
All international packages are subjected to customs and duties once your order is delivered. Stache & Hyde is not responsible for those costs.
For expedited shipping or alternative shipping method, please contact us at email@example.com before placing the order. Please note that a signature may be required for the delivery of your package.X